Welcome to Drgeek

Got a question on the details?

Don’t know which plans you need? Read On

 

What does my plan cover?

There are two types of plans: Plans with Accident Protection and Standard Plans. The only difference is that Plans with Accident Protection cover accidents like drops and spills, while Standard Plans do not.

What if I don’t know what kind of plan I bought?

If you bought your plan in a store, check your receipt or purchase documents
If you purchased your plan online, check your confirmation email or plan contract email for “coverage type”
If you purchased your plan on QVC or HSN (Home Shopping Network), check your welcome email or the letter you received in the mail

What does a Standard Plan cover?

You’re covered if your item stops working on its own or stops working from normal use. Some examples are:

  • Mechanical & Electrical Failures
  • Speaker/Sound Failure
  • Screen Failure
  • Won’t Power On
  • Power Supply Burnout
  • Remote Failure

Standard Plans do not cover:

  • Accidents like drops and spills
  • Physical (cosmetic) damage
  • Replaceable parts (bulbs, etc.)
  • Commercial use
  • Intentional damage
  • Loss or theft

What do Plans with Accident Protection cover?

You’re covered for everything the Standard Plan covers, plus accidents like:

  • Drops & Cracked Screens
  • Spills & Liquid Damage

 

When does my coverage start?

For new items, your coverage starts on the day you purchased your plan. For some used items, there may be a short waiting period immediately after purchase. If you purchased a plan for a used item, check your plan contract (under “Waiting Period”) to see if one applies.

Standard Plan

Like all protection plans, DrGeeK coverage begins immediately after the manufacturer’s warranty expires (there is no gap in coverage).

Example 3-Year Standard Plan

Year 1 : Covered by Manufacturer’s Warranty for the first year.*
Years 2 – 3 : Coverage is extended by DrGeeK for two extra years.
* Length of manufacturer warranties vary depending on manufacturer and item.

Plans with Accident Protection

Like Standard Plans, coverage for mechanical and electrical failures begins after the manufacturer’s warranty expires. Accident damage is covered by DrGeeK from the day you purchased your plan.

Example 3-Year Plan with Accident Protection

Year 1: 

Mechanical & Electrical Failures : Item is covered by Manufacturer’s Warranty for the first year.*
Years 2 – 3 : Coverage is extended by DrGeeK for two extra years.

Accidents Like Drops & Spills : Item is covered by DrGeeK from the date of purchase.

* Length of manufacturer warranties vary depending on manufacturer and item.

 

How does the manufacturer’s warranty work with DrGeeK ?

Most products purchased new come with a manufacturer’s warranty that covers defects due to parts or workmanship, generally up to one year from the date of purchase. During this time, all extended protection plans (including DrGeeK ) will refer you to the manufacturer if there’s an issue with your item that is covered by the warranty so that they can resolve it.

For Standard Plans, DrGeeK coverage begins immediately after the manufacturer’s warranty expires (there is no gap in coverage). If the plan includes Accident Protection, accident damage is covered by DrGeeK from the day you purchased your plan.

 

Do I need to register?

  • No, registration is completely optional
  • You do not need to register for your plan to be active or to file a claim
  • Registration may speed up the claim process if you ever do need to file a claim, otherwise there is no need as long as you keep your item receipt.

If you would still like to register your plan:

  • Wait 3 days if you just bought your plan.
  • Go to drgeek.com.sg/register. We’ll start by finding your plan.
  • Have your receipt on hand in case you need to upload it.

Important: You cannot register over the phone.
Registration requires creating a password and username online, and uploading information.

Why wait 3 days?

It can take up to 3 days for a retailer (where you bought your plan) to send us the necessary information needed for registration.

Activation for Mobile Protection Plans:

If you bought a mobile phone protection plan directly from drgeek.com.sg and are looking to activate your plan, go to our activation instructions instead.

 

What if my item stops working?

If your protected item stops working, DrGeek makes filing a claim quick and easy. Visit our file a claim page to get started. You do not need to register your plan ahead of time.

  • File a claim online at drgeek.com.sg/claim, 24/7.
  • Have your receipt and protected item with you.
  • Some claims are approved instantly. In other cases, we’ll work with you on next steps.
  • We’ll repair your item. If we can’t repair it, we’ll send you a replacement or reimburse you for one.